Refund & Returns Policy
Refund & Returns Policy — Sleepy Joe's
30-Day Satisfaction Guarantee
We want you to love your nights. If you are not satisfied with your first order of a Sleepy Joe's product, contact us within 30 days of delivery and we will refund the product price of one bottle per product. Because our products are dietary supplements, we cannot resell opened items and you do not need to send the product back. The guarantee is limited to one claim per customer and household.
Damaged, defective or wrong items
If your order arrives damaged, defective, misprinted or you received the wrong item, email us within 30 days of receiving it with your order number and a photo of the product and packaging. Once approved, we will send a free replacement or refund you to your original payment method.
Not eligible for refund
- Requests made more than 30 days after delivery
- Undeliverable or unclaimed packages caused by an incorrect or incomplete address
- Orders cancelled after they have started processing
- Subscription renewals that were not cancelled before the renewal date (see our Subscription Terms) — contact us and we will do our best to help
How refunds are issued
Approved refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear. Shipping fees are non-refundable unless the error was ours.
How to reach us
Email mg.handelshub@proton.me with your order number. Sleepy Joe's is operated by MG HandelsHub AB.